![]() ![]() It took a good 6-8 weeks to build Casper up to that level after the deployment/jump-start. Thoss ETF issues get tracked down and new scripts to detect/fix the problem get added. The rest is new software requests or the "WTF is wrong with this OS" kind of issues. I figure that I'd need two additional L1-L2 helpdesk FTEs to deal with Macs without any managment system, 1 system engineer level FTE and some extra training for my current helpdesk FTEs for the OSS solution, or no staffing changes with Casper.ĩ0% or more of the Mac issues are detected and resolved automatically by Casper or have a solution in the Self Service application. In our second year of using Casper for Mac managment now. If you want something supportable if you get hit by a train, JAMF. If you have more free time than budget dollars, setup the OSS solutions. And the methodology of managing Mac's translates well between the two. Lots of education and enterprise in JAMF. Google and Disney for example are doing lots of work in OSS. There are other players such as Absolute Software, but most Mac admins activity can be found in JAMF or OSS. You may still find you need commercial software to repackage installs, or you can really learn the command line tool, makefiles, etc. ![]() Add in a MDM solution that has OS X support and you have something close to Casper Suite. )īehind JAMF, the next big player is going to be a collection of OSS: DeployStudio, Munki, Reposado, AutoPkg. Us enterprise folks get to subsidize education pricing. Main drawback is price, but education should get you a decent discount. This workaround would be perfect for a smaller district, but at our level it would be more hassle then it is worth.JAMF Casper Suite is your #1 player. We are continuing to work with Jamf Support on investigating the issue. In our 5 years we've used Jamf we haven't had this issue, besides the "thundering stampede" as my peers so lovingly called it haha. Would you have any videos/documentation that you care pass along? We were primarily wanting the content caching server to handle OS updates, so our users didn't have an excuse to not update. ![]() We have 5 buildings in our school district each with around 1500 users at each, so we were planning to spin up a server at each building. I've found the Content Cache documentation is a little lack luster on both Jamf and Apple. It would seem as if a bunch of devices (nearly all of our students) were having all their apps re-downloaded everyday (Looks like this is a whole different issue now). We are think we may have narrowed down the problem. We haven't made any significant changes to our environment of 6500+ mobile devices and 700 computers. ![]()
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